Software Support Technician

  • Meridian, Mississippi, United States
  • Full-time
  • Support

Job Description

Ideal Software Systems, an innovator in business management systems for 30 years, is looking for a 

motivated Support Specialist to join its growing team. The Ideal candidate will play an integral role in 

the installation and support of hardware and software systems for the company’s Family 

Entertainment Division by managing the reporting process, resolving product and installation issues, 

and managing all required internal resources to ensure the timely installation of systems.

What You’ll Do:

 Install new systems and perform upgrades, both remotely over phone and on site

 System preparation and testing

 Software testing of new features and changes prior to release

 Field incoming calls, email and live chats from clients to answer questions, resolve issues, 

troubleshoot problems, and research root cause for highly complex issues

 Follow the issue from start to finish, including escalation to development when necessary

 Perform root-cause analysis on issues and make recommendations for corrective actions

 Track projects and tickets in issue tracking system

 Create white papers, videos and other instructive materials for use by our clients and the 

internal team

 Provide complete and timely feedback for all work, including but not limited to call logs, 

checklists, client correspondence, and escalation of any issue

 Other responsibilities as assigned

What You’ll Need:

 Minimum 2 years of call center customer service experience, technical help desk or desk 

side support experience preferred

 Basic knowledge of database structure, remote access (VPN) and networking,  with the 

ability to increase this knowledge

 Experience with Microsoft Word and Excel

 Knowledge and use of Microsoft Windows 7, 2000, XP, Vista; Microsoft Server 2003 and 

2008

 Experience in a fast-moving environment

 Strong communication skills

 Strong time management, organization and decision-making skills

 Ability to systematically identify and solve sometimes obscure problems within a web-based 

commerce product in a client/server environment

Compensation and Benefits: 

 Competitive base salary commensurate with track record and experience

 Major medical and dental insurance

 401k plan

 Paid vacation and holidays

 Personal days 

 Live and work in a great location

Ideal is a progressive technology company with a legacy of providing quality integrated hardware 

and software systems and support to the amusement, family entertainment and financial markets.  

Ideal’s rapidly growing client base, aggressive product development path and dynamic work 

environment provide an exciting opportunity for talented individuals looking for career growth and 

significant advancement opportunities. Applicants with previous experience will be given priority.

Apply Now