Software Update Technician (Part Time-Nights-Weekends) FSD 410PT

  • 31 May 2018
  • Meridian, Mississippi, United States
  • Part-time
  • Support
  • ide-27323

Ideal Software Systems, an innovator in business management systems for 30 years, is looking for a motivated individual to join its growing team for this PART-TIME position. The Ideal candidate will play an integral role in the installation software updates for the company’s Financial Services Division by managing the reporting process, resolving installation issues, and managing all required internal resources to ensure the timely installation of systems.

What You’ll Do:

Field incoming calls regarding software updates, email and live chats from clients to answer questions, resolve issues, troubleshoot problems, and research root cause for highly complex issues
Follow the issue from start to finish, including escalation to development when necessary
Perform root-cause analysis on issues and make recommendations for corrective actions
Track projects and tickets in issue tracking system
Install new systems and perform upgrades, both remotely over phone and on site
System preparation and testing
Software testing of new features and changes prior to release
Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
Other responsibilities as assigned

What You’ll Need:

Minimum 1 year of technical and/or customer service experience (call center customer service experience, technical help desk or desk side support experience preferred)
Basic knowledge of database structure, remote access (VPN) and networking,  with the ability to increase this knowledge
Basic skills in Microsoft Office. (Excel, Word, Access, etc...)
Basic skills in Google Applications (Google Docs, Gmail, Calendar, etc...)
Knowledge and use of Microsoft Windows 7-10, Microsoft Server 2003 -2016
Experience in a fast-moving environment
Strong verbal and written communication skills
Strong time management, organization and decision-making skills
Ability to systematically identify and solve sometimes obscure problems within a store-based commerce product in a client/server environment
Multi-Task multiple projects and make sure each project’s deadline is met

Desired Qualifications:

At least 1 year toward AA/BS degree in related technical field (Technical Call Center experience will be considered in lieu of degree)
Experience in a call center preferred but not required

Compensation and Benefits: 

Competitive base salary commensurate with track record and experience
Major medical, dental and vision insurance
401k plan
Paid vacation and holidays
Personal days 
Live and work in a great location

Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment and financial markets.  

Ideal’s rapidly growing client base, aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

Apply Now