Key Account Manager

Position Overview:

We are seeking a motivated and results-driven Key Account Manager to join our team. The Key Account Manager will play a crucial role in maintaining and expanding relationships with existing clients while also identifying and pursuing opportunities for growth within our customer base.

Responsibilities:

• Serve as the primary point of contact and relationship manager for assigned accounts.
• Build and nurture strong relationships with stakeholders within said accounts.
• Understand clients' needs and objectives by effectively communicating how our products and services can address those needs.
• Communicate with customer accounts via phone, email, and other channels to maintain regular communication to provide updates on new offerings, promotions, and special events.
• Collaborate with cross-functional teams, including Sales, Marketing, Support, Installation, and Operations, to ensure seamless execution of client initiatives and projects.
• Monitor account performance and deliver year over year growth.
• Prepare and present regular reports on account status, sales activity, and revenue projections.
• Stay informed about industry trends, competitor activities, and market developments to inform strategic decision-making and identify new business opportunities.
• Attend some trade shows, special events, and strategic customer visits. (approx. 10%)
• Organize strategic meetings with your accounts, typically on a quarterly basis to review performance, discuss goals, and plan for the future. (QBR’s)

 Qualifications:

• Associate’s degree (preferred); or equivalent experience.
• Proven experience in sales, account management, or customer service; preferably within the amusement industry.
• Excellent communication and interpersonal skills, with ability to build rapport and effectively engage with clients.
• Strong problem-solving abilities and a proactive, solutions-oriented mindset.
• Experience in project management, including planning, execution, and monitoring of projects.
• Proficiency in CRM software and Microsoft Office suite.
• A passion for the amusement and waterpark industry and a genuine enthusiasm for delivering exceptional guest experiences.

Compensation and Benefits:

• Competitive salary commensurate with skills and experience
• Health, dental, vision, and life insurance
• 401k plan with employer matching
• Fitness center membership
• Paid vacation, holidays, and sick days

If you are passionate about pushing the boundaries of customer experience, we invite you to apply and be a driving force in our cutting-edge projects. Join us on this exciting journey by applying now!

Ideal Software Systems, Inc. is a privately held software/technology company headquartered in Meridian, MS.  Founded in 1983, the company provides software and hardware solutions for the family entertainment and financial services industries throughout the United States and Internationally.