Website Project Coordinator (FSD240913)

Ideal Software Systems, an innovator in business management systems for over 40 years, is looking for a person to coordinate several website setup projects being integrated with our point-of-sale system.  You will work with customers and internal staff to keep projects on track and maintain open communication for progress awareness. 

This is a full-time position at present.

NOTE:  Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer.  A synopsis of why you feel you are a perfect fit for this position should be in your cover letter.

Duties of this position:

• Coordinate with internal employees, customers, and vendors the setup of multiple custom website projects integrated with our point-of-sale software 
• Set and manage milestones and deadlines for each project
• Manage the calendar between all relevant parties, including leading or contributing to the meetings for each project
• Maintain all relevant documentation for each project so it is current and accessible to all stakeholders 
• Identify and resolve any issues as well as field and/or answer any questions that may arise for the duration of the project

Qualified Individual Will Have:

• Minimum 2 years of technical and/or customer service experience
• Outstanding interpersonal skills
• Experience in a fast-moving environment
• Outstanding time management, analytical, organizational, problem-solving, multi-tasking, conflict resolution and decision-making skills
• Excellent attention to detail
• Ability to develop and maintain detailed project plans
• Ability to run internal and external meetings
• Skilled in Microsoft Office (Excel, Word), Google Suite (Google Docs, Gmail, Calendar, Sheets, etc.), and Microsoft Windows operating system  
• Typing speed:  Minimum of 50 words per minute (Typing test WILL be administered)

NOT Required but Definitely a Big Plus:

• SQL experience
• Working knowledge of HTML and other web-based tools preferred
• Ability to systematically identify and solve sometimes obscure problems within a web-based commerce product in a client/server environment
• Create white papers, videos, and other instructive materials for use by our clients and the internal team
• Minimum 2 years of technical and/or customer service experience (call center customer service experience, technical help desk, or desk-side support experience)
• AA degree in a related technical or information technology field (Technical Call Center experience will be considered in lieu of degree)
• Previous break-fix, IT or network experience a plus but not required
• Documentation skills
• Beginner to intermediate knowledge of database structure, remote access, and networking, with the ability to increase this knowledge
• Experience in Computer Science, Databases, IT, Networks, Business Information Systems, or Website Setup
• Bi-lingual in Spanish 

Compensation and Benefits:

• Competitive base salary commensurate with track record and experience
• Major medical and dental insurance
• 401k plan
• Paid vacation and holidays
• Personal days
• Live and work in a great location

We are a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets. 

Our rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.  Applicants with previous experience will be given priority.